Introduction

This Cookie Policy explains how Smart Health uses cookies and similar technologies across its websites, mobile applications, and digital platforms to recognize users and enhance their experience.

It explains what these technologies are, why we use them, and your rights to control their use.

Scope of Policy

This policy applies to:

  • Smart Health websites
  • Mobile applications (iOS & Android)
  • Digital tools and integrated platforms (including APIs, SDKs, and third-party services)

What Are Cookies?

Cookies are small data files stored on your device (computer, tablet, or mobile) when you access digital platforms.

They are used to:

  • Ensure proper functionality
  • Improve performance and usability
  • Support analytics and reporting

Deliver personalized experiences

  • Functional Cookies (Require Consent) Used to enhance user experience: • Remember user preferences • Language settings • UI customization
  • Analytics Cookies (Require Consent) Used to understand user behavior: • Pages visited • Session duration • Traffic sources All data is collected in aggregated and anonymized form where possible.
  • Functionality Cookies: These cookies allow the app to remember your preferences and settings, such as language preferences and display options. They enhance your user experience by personalizing certain features and remembering your choices.
  • ) Marketing Cookies (Require Consent) Used for: • Personalized advertising • Cross-platform tracking • Campaign performance measurement

Consent Management

  • Only strictly necessary cookies are enabled by default
  • All other cookies require explicit user consent
  • Implied consent (scrolling, browsing, or swiping) is not valid

Users can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize preferences

  • Consent is collected through a Cookie Consent Management Platform (CMP) interface.

Withdrawing Consent

Users can modify or withdraw consent at any time via:

  • Cookie settings button (e.g., bottom-left corner)
  • Preferences panel

Changes take effect immediately upon update.

Cookie Retention (Expiration)

  • Cookies are retained only as long as necessary for their purpose
  • Different cookies have different durations
  • Maximum retention period: 13 months, unless renewed by user consent

Third-Party Technologies

We may use third-party tools that place cookies, including:

  • Analytics providers
  • Advertising platforms
  • CMS systems
  • APIs and SDKs
  • External libraries and frameworks

All third parties are required to comply with applicable data protection regulations.

Detailed Cookie Inventory

Below is an example of the cookies used:

Cookie Name

Type

Purpose

Provider

Duration

session_id

Necessary

User session management

Smart Health

Session

lang_pref

Functional

Store language preference

Smart Health

6 months

_ga

Analytics

Website usage tracking

Google Analytics

12 months

_fbp

Marketing

Ad performance tracking

Meta

3 months

⚠️ This table is maintained and updated regularly to reflect actual usage across all platforms.

Transparency and Updates

We are committed to:

  • Maintaining a complete and updated cookie registry
  • Providing clear and transparent information
  • Updating this policy regularly to reflect changes

Contact Information:

For any inquiries:

📧 it@smarthealth-sa.com
🌐 https://smarthealth-sa.com