Introduction

Thank you for choosing to be part of our community at SmartHealth Medical platforms (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us
at data.privacy@smarthealth-sa.com.
When you use our application/website, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our application/website, and our services.

This privacy policy applies to all information collected through this applications/website and your interactions with us in the context of the services and/or products (collectively the “Services”) provided via this application/website, as described in detail below.

This Privacy Notice may also be used in conjunction with other privacy notices that we may provide you with in certain situations.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

TABLE OF CONTENTS

  • 1. WHAT INFORMATION DO WE COLLECT?
  • 2. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
  • 3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  • 4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
  • 5. HOW LONG DO WE KEEP YOUR INFORMATION?
  • 6. DO WE COLLECT INFORMATION FROM MINORS?
  • 7. WHAT ARE YOUR PRIVACY RIGHTS?
  • 8. CONTROLS FOR DO-NOT-TRACK FEATURES
  • 9. DO WE MAKE UPDATES TO THIS POLICY?
  • 10. HOW WE MANGE YOUR DATA WHILE YOU REPORT AN ADVERSE EVENT?
  • 11. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

1-WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when registering at the expressing an interest in obtaining information about us or our products and services, when participating in activities on the application/website, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the choices you make and the products and features you use. The personal information we collect can include the following:

•All personal information that you provide to us must be true, complete, and accurate,and you must notify us of any changes to such personal information.

GPS

SmartHealth wants to access your location to help us to find nearest service provider to your location.

CAMERA

SmartHealth wants to access your camera to use it through video calls.

Files in media/shared directories

SmartHealth wants to access your media and files, you can access it later in chat or uploading documents.

Audio from RECORD_AUDIO

SmartHealth wants to record audio after your permission, so you can record audio with your voice in foreground to send it to your doctor or agent.

SSID from ACCESS_WIFI_STATE Bluetooth from BLUETOOTH

SmartHealth wants to access your SSID and Bluetooth, so it can establish an audio or video calls.

READ_PHONE_STATE

READ_PHONE_STATE permission helps SmartHealth to identify your phone while initializing video and audio calls with doctors or agents.

android.permission.READ_EXTERNAL _STORAGE

SmartHealth wants access to read/write external storage to enable you to send and receive data like medical reports, prescriptions, and test-labs result.

Images, Video, and audio

SmartHealth wants to access your media and files so you can post it while order creation to send doctors or agents your reports also you can access it later in chat or orders.

Information automatically collected

In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you use our application or website.

We automatically collect certain information when you visit, use, or navigate the application/website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our application/website, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

2-WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share data based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use yourpersonal information in a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary toachieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we mayprocess your personal information to fulfil the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required todo so in order to comply with applicable law, governmental requests, a judicialproceeding, court order, or legal process, such as in response to a court order or asubpoena (including in response to public authorities to meet national security or lawenforcement requirements).
  • Vital Interests: We may disclose your information where we believe it is necessary toinvestigate, prevent, or take action regarding potential violations of our policies,suspected fraud, situations involving potential threats to the safety of any person andillegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your datawith third party vendors, service providers, contractors or agents who perform servicesfor us or on our behalf and require access to such information to do that work.Examples include: data analysis, email delivery, hosting services, customer serviceefforts, payment processing-if any. We may allow selected third parties to use trackingtechnology on the application/website, which will enable them to collect data abouthow you interact with the application/website, over time. This information may be usedamong other things, analyse and track data, determine the popularity of certain contentand better understand online activity. Unless described in this Policy, we do not share,sell, rent, or trade any of your information with third parties for their promotionalpurposes.
  • Business Transfers. We may share or transfer your information in connection with, orduring negotiations of, any merger, sale of company assets, financing, or acquisition ofall or a portion of our business to another company.
  • Third-Party Advertisers. We may use third-party advertising companies to serve adswhen you use the application/website. These companies may use information aboutyour visits to our application(s)/website(s) and other websites that are contained in webcookies and other tracking technologies in order to provide advertisements about goodsand services of interest to you.
  • Affiliates. We may share your information with our affiliates, in which case we willrequire those affiliates to honour this privacy policy. Affiliates include our parentcompany and any subsidiaries, joint venture partners or other companies that wecontrol or that are under common control with us.
  • Business Partners. We may share your information with our business partners to offeryou certain products, services, or promotions.

3-DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

4-IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: No, we may not transfer, store, and process your information in countries other than your own.
Our servers are located in Saudi Arabia. If you are accessing our application/website, from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in Saudi Arabia.
If you are a resident in the European Economic Area, then these countries may not have data protection or other laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law.

5-HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 5 years.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6-DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the application/website, you represent that you are at least 18 or that you are the parent or
guardian of such a minor and consent to such minor dependent’s use of the
application/website. If we learn that personal information from users less than 18 years of age

has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at data.privacy@smarthealth-sa.com

7-WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.

Account Information If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Upon your request to terminate your account, we will deactivate or delete your accountand information from our active databases. However, some information may beretained in our files to prevent fraud, troubleshoot problems, assist with anyinvestigations, enforce our Terms of Use and/or comply with legal requirements.
  • Opting out of email marketing: You can unsubscribe from our marketing email list at anytime by clicking on the unsubscribe link in the emails that we send or by contacting ususing the details provided below. You will then be removed from the marketing emaillist – however, we will still need to send you service-related emails that are necessaryfor the administration and use of your account. To otherwise opt-out, you may:

8-CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile application/website, include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

9-DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws. We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

10-HOW WE MANGE YOUR DATA WHILE YOU REPORT AN ADVERSE EVENT?

The information provided shall be processed in accordance with local legislations and may be shared or transferred to countries other than your jurisdiction for the purposes of disclosing to local and international health authorities, or other pharmaceutical companies with whom SmartHealth has a license agreement, for the purpose of meeting the regulatory requirements for reporting safety information on specific products and for analyzing adverse event reports and complaints.

11-HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at data.privacy@smarthealth-sa.com HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.